BYBU is a New Zealand beauty brand created especially for tweens and teens. We make fun, age-appropriate beauty products that help young people express themselves with confidence, while giving parents and caregivers peace of mind.

BYBU is made especially for tweens, with thoughtful formulation, confidence and fun at the heart of everything we do.

We carefully consider ingredient selection and product quality throughout development. Our products are manufactured in accordance with applicable cosmetic regulations and quality standards in New Zealand and Australia, helping parents and caregivers feel confident they're choosing age-appropriate beauty products for their young people.

Yes. BYBU is designed for young nails (ages 4-14).

It's formulated carefully with gentle ingredients and is age-appropriate.

Our products are designed to be gentle on younger skin, but everyone's skin is unique. We always recommend doing a patch test before first use.

Absolutely! We never test on animals and we don't use animal-derived ingredients.

We're always looking for ways to reduce our environmental impact.

Where possible, please reuse or recycle your packaging according to your local recycling guidelines.

Yes - this FAQ doesn't affect your rights under the Consumer Guarantees Act (NZ) or Australian Consumer Law.

We always want to do right by you.

Simply head to our online store, choose your favourites, and follow the easy checkout steps. It's that simple!

Be.Glossy Pink Lip Tint
Yes! We currently ship our Be.Glossy Pink Lip Tint throughout New Zealand and Australia.

UV Colour Changing Nail Polish Sets
Due to shipping regulations, our nail polish is currently available within New Zealand only. We're working on expanding our range internationally in the future.

NZ delivery is typically 2-4 business days with tracking.

Once your order has been shipped, you'll receive an email with a tracking link so you can follow its journey straight to your door. If you can't find it, be sure to check your spam or junk folder.

You can reach us anytime at hello@bybu.co.nz. We're always happy to help!

We will happily fix it.

Email hello@bybu.co.nz within 7 days with:

• Your order number
  
• Photos of the issue
  

You'll be offered your choice of:

✅ Replacement

✅ Refund

✅ Store credit

We may not need the item returned - we'll let you know when you contact us.

Just email us at hello@bybu.co.nz with your order number and a photo of the issue, and we'll guide you through the next steps.

No - for hygiene reasons we cannot accept opened or used products for return or exchange.

These cannot be refunded for change of mind.

If they are faulty, of course, we'll help.

Be.Glossy Pink Lip Tint is a moisturising lip tint created especially for tweens and teens. It gives lips a sheer pop of pink with a glossy finish while helping keep them feeling soft, smooth and hydrated.

No. Be.Glossy is designed to give a natural-looking wash of pink rather than bold colour. It's made to enhance your natural lips, not cover them.

No. We created Be.Glossy to feel lightweight, comfortable and moisturising without leaving lips feeling sticky.

Yes! Be.Glossy has a sweet bubblegum scent that's fun without being overpowering.

Like most lip products, it will gradually wear off throughout the day, especially after eating or drinking. Simply reapply whenever you'd like another boost of colour and shine.

Be.Glossy Pink Lip Tint is proudly manufactured in New Zealand by an experienced New Zealand cosmetics manufacturer that operates under internationally recognised Good Manufacturing Practice (GMP) quality systems.

Our formula is designed to be gentle and suitable for younger users. As everyone's skin is different, we recommend doing a patch test before first use if you have particularly sensitive lips.

Absolutely! Be.Glossy is designed for everyday wear whenever you'd like a little hydration, shine and a natural-looking hint of pink.

No. Be.Glossy Pink Lip Tint does not contain SPF.

If you're spending time outdoors, we recommend using a lip balm with SPF to help protect your lips from the sun.

Store your lip tint in a cool, dry place with the lid securely closed. Avoid leaving it in direct sunlight or excessive heat, such as inside a hot car.

We know many young people are curious about beauty products, but many products on the market are designed for adults.

Be.Glossy was created to offer a fun, age-appropriate alternative that lets tweens and teens enjoy beauty in a positive, confidence-building way.

Our UV Colour-Changing Nail Polish uses a flammable, alcohol-based solvent, which classifies it as a dangerous good for transport. Strict shipping regulations mean we're currently only able to send nail polish within New Zealand. The good news: our Be.Glossy Pink Lip Tint, Affirmation Decals and matching bundles all ship to New Zealand and Australia!

Yes! BYBU nail polish reacts to UV sunlight - it instantly changes colour when you go outside.

It looks clear inside and magically changes to bright pink outside.

We use photochromatic pigments. These are special colour-changing pigments that react to UV light.

When you're indoors they stay clear. When sunlight hits them, they turn pink. Once you're back inside, they return to their original colour.

Yes! It changes colour in sunlight and returns to its original shade when you're out of UV light. It's like a little bit of science magic on your nails.

Over time, the colour-changing effect may gradually become more subtle. That's your cue for a fresh manicure!

The colour change works best in direct sunlight because UV light is what activates the pigments.

If it's cloudy, you're indoors, or you're behind glass, the colour change may be more subtle. Also make sure your polish is completely dry before heading outside.

BYBU's UV Colour Changing Nail Polish is a gentle formula and contains special photochromatic pigments. This means it can take a little longer to dry than regular nail polish.

To help it dry faster:

• Apply thin coats.
• Let each coat dry before applying the next.
• Finish with our Be.Protected Top Coat for faster hardening and extra shine.
• Apply in a warm room with warm hands.
• If it's still a little soft, place your nails in front of a fan or cool airflow to help speed things up.

Easy! Just use a nail polish remover.
No special products needed.

You can, but we recommend using both.

Our Be.Strong Base Coat helps protect your nails and gives the polish something to grip to, while our Be.Protected Top Coat adds shine and helps your manicure last longer.

No stress! UV-reactive pigments naturally become less responsive over time. Your polish is still perfectly fine to use. It just needs a little refresh.

Here's how:

• Start with clean, dry nails.
• Apply Be.Strong Base Coat.
• Apply 2 to 3 fresh coats of your BYBU polish.
• Finish with Be.Protected Top Coat for glossy, long-lasting shine.

BYBU Tip: Keep your polish tightly closed and store it away from direct sunlight when you're not using it. This helps preserve the UV colour-changing effect.

It depends on how active your hands are, but most people enjoy several days of chip-resistant wear, especially when using both the Base Coat and Top Coat.

Our UV Colour Changing Nail Polish is proudly made in Australia to high safety and quality standards.